English/Spanish Technical Support Representative : Restaurant POS - Leapset, Inc (omaha, nebraska)
Company Description:
The Leapset team comes from a mixed background of consumer internet and financial services coming from companies such as Yahoo, Google, Apple, Citibank, and JPMorgan Chase.
They include the team that made Y Finance the 1 finance property on the web, a founding member of Virtusa (Nasdaq:
VRTU), and the team that built the London Stock Exchange platform.
Leapset is based in Redwood City, CA with a sister office in Colombo, Sri Lanka.
The two teams work very closely together and spend a lot time in the other office.
In a prior life many of us worked together at Monvia, a product incubator that built products for companies such as Chase, Citi, Yahoo, Deluxe, and AOL.
We believe in our vision and like many of our peer startups in Silicon Valley know we are going to change the world.
It is hard work but boy is it fun
Job Description:
Role and Responsibilities Work with Super Support Team to document and standardize Problem Determination Procedures (PDP) Assist in training and coaching new and existing team members on customer service skills, Leapset products, internal systems, and other concepts as required Maintain personal accountability for customer satisfaction survey results as well as share responsibility for Super Support Team's overall customer satisfaction levels as well as adherence to Leapset policies and service level agreements Other duties as assigned Qualifications and Education Requirements The Super Support Representative will have demonstrated bias toward customer service but an operational understanding of Leapset's responsibility to its customers.
S/He will also have experience in directly supporting customers in a phone/web:
based environment.
1
years customer service experience in a call:
center environment Fluent in written and verbal English and Spanish (Spanish Interview required) Excellent written and verbal communication skills Superior problem solving and deductive reasoning skills Strong ability to document troubleshooting and solutions materials Ability to follow and conceptualize innovative customer support processes Demonstrated conflict resolution skills Ability to work in an unstructured start:
up environment Strong collaboration skills Ability to work scheduled shifts Preferred Skills 3
years FOH hospitality experience Strong knowledge of Point:
of:
Sale (POS) systems or other hospitality/retail technology Demonstrated knowledge of TCP/IP Networking Familiarity with multiple brands an Source:
http:
//www.
tiptopjob.
com/jobs/29844165_job.
asp?source=trovit.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Leapset team comes from a mixed background of consumer internet and financial services coming from companies such as Yahoo, Google, Apple, Citibank, and JPMorgan Chase.
They include the team that made Y Finance the 1 finance property on the web, a founding member of Virtusa (Nasdaq:
VRTU), and the team that built the London Stock Exchange platform.
Leapset is based in Redwood City, CA with a sister office in Colombo, Sri Lanka.
The two teams work very closely together and spend a lot time in the other office.
In a prior life many of us worked together at Monvia, a product incubator that built products for companies such as Chase, Citi, Yahoo, Deluxe, and AOL.
We believe in our vision and like many of our peer startups in Silicon Valley know we are going to change the world.
It is hard work but boy is it fun
Job Description:
Role and Responsibilities Work with Super Support Team to document and standardize Problem Determination Procedures (PDP) Assist in training and coaching new and existing team members on customer service skills, Leapset products, internal systems, and other concepts as required Maintain personal accountability for customer satisfaction survey results as well as share responsibility for Super Support Team's overall customer satisfaction levels as well as adherence to Leapset policies and service level agreements Other duties as assigned Qualifications and Education Requirements The Super Support Representative will have demonstrated bias toward customer service but an operational understanding of Leapset's responsibility to its customers.
S/He will also have experience in directly supporting customers in a phone/web:
based environment.
1
years customer service experience in a call:
center environment Fluent in written and verbal English and Spanish (Spanish Interview required) Excellent written and verbal communication skills Superior problem solving and deductive reasoning skills Strong ability to document troubleshooting and solutions materials Ability to follow and conceptualize innovative customer support processes Demonstrated conflict resolution skills Ability to work in an unstructured start:
up environment Strong collaboration skills Ability to work scheduled shifts Preferred Skills 3
years FOH hospitality experience Strong knowledge of Point:
of:
Sale (POS) systems or other hospitality/retail technology Demonstrated knowledge of TCP/IP Networking Familiarity with multiple brands an Source:
http:
//www.
tiptopjob.
com/jobs/29844165_job.
asp?source=trovit.
Estimated Salary: $20 to $28 per hour based on qualifications.
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